Here at The Premier Horse Market we create digital advertisements to promote sale prospects (for sale). All of our advertisements go through an internal approval process. We review the media (photo/video) submitted to us to ensure it meets our media guidelines, then once that is approved we design your advertisement and deliver it to you.  We email you your completed advertisements within 48 hours of purchase so you can easily download your advertisements and start sharing them online!

Please visit https://market.thepremierhorse.com/media-guidelines/ to read our media guidelines. 

Our pricing structure is the same for every advertisement:

Photo Advertisements: $40/ad
Video Advertisements: $50/ad

If you would like to purchase an advertisement with us please follow these steps:

1. Go to www.thepremierhorsemarket.com/shop
2. Select the advertisement you wish to create. 
3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
4. Review your order and then click Proceed to Checkout. 
5. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will deliver your advertisement to the email submitted to us within 48 hours (if photo/video submission meets our media guidelines). 

Our pricing structure is the same for every advertisement:

Photo Advertisements: $40/ad
Video Advertisements: $50/ad

If you would like to purchase an advertisement please follow these steps:

1. Go to https://market.thepremierhorse.com/shop/
2. Select the advertisement you wish to create. 
3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
4. Review your order and then click Proceed to Checkout. 
5. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will deliver your advertisement to the email submitted to us within 48 hours (if photo/video submission meets our media guidelines). 

If you would like to list your horse with us please follow these steps:

1. Go to https://thepremierhorse.com/create-listing/select-package
2. Select the listing package you wish to purchase. 
3. Fill out all the required fields on the form.
4. Review your listing to ensure everything is correct and then complete your purchase. 
5. If you have a discount code please apply that on the review page. If not, complete your purchase.

You have successfully submitted your listing! If you purchased a listing with an advertisement, we will deliver your advertisement to the email submitted to us within 48 hours (if photo/video submission meets our media guidelines). 

If you would like to advertise with us please follow these steps:

1. Go to https://market.thepremierhorse.com/shop/
2. Select the advertisement you wish to create. 
3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
4. Review your order and then click Proceed to Checkout. 
5. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will complete your advertisement within 48 hours (if photo/video submission meets our media guidelines) and you will be notified via email when it is completed.

We have defined a clear Marketplace Refund Policy outlining what you can expect from The Premier Horse when you buy from the Marketplace and what to do in the event of needing help/support with a product or requesting a refund.

Reasons to Request a Refund

If you have purchased a product and are not satisfied, we will offer a refund in the following circumstances:

• For any reason prior to the advertisement being approved and started by the production manager. Once the advertisement has been started by the production manager it is no longer eligible for a refund.
• Horse sold prior to advertisement being approved and started by the production manager. Once the advertisement has been started by the production manager it is no longer eligible for a refund.
• Unable to retrieve necessary items for the advertisement(s) that have been placed on hold. (e.g. Picture, Video)
• If our team made a mistake processing a submitted cancellation and/or sold request. (Renewal)
• If your cancellation or sold request was received prior to your renewal being initiated. (Renewal)
• If your advertisement wasn’t posted to The Premier Horse social media (FB/IG) due to a system malfunction or human error. (Renewal)
• If you have a duplicated purchase for Monthly Promotion for the same advertisement.

PLEASE NOTE ALL REFUND REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF PURCHASE.

• Reasons a Refund May Not be Approved
• Some situations when a refund may not be approved might include, but are not limited to, the following:
• Advertisement has been approved and started by the production manager.
• Advertisement displaying incorrect or outdated information that was submitted on the order form.
• Renewal has been initiated and/or processed.
• Monthly Promotion is an auto-renewal service, meaning our system automatically renews monthly promotion every 30 days from the original purchase date. After the renewal has been initiated or processed it is no longer eligible for a refund.
• Cancellation or Sold Request is submitted after or in response to the renewal for monthly promotion. This means you have already been charged for the renewal. After the renewal has been initiated or processed it is no longer eligible for a refund.
• Advertisement, monthly promotion, and listing is as described.

How to Request a Refund

1. Go to https://market.thepremierhorse.com/refund-policy/
2. Fill out the request refund form and hit submit.
3. Once our team has reviewed your request and determined whether or not it is eligible for a refund, we will reach out to you with an update.
4. If your refund is approved, we will process your refund within 48hrs. We will email you confirming the refund and the amount to be credited back to your card. The Premier Horse will process all refunds through Stripe.