FAQ

FAQ

The Premier Horse Market

We are so happy that you are interested in doing business with us! We understand that we do things differently around here and you might have some questions!

Please see the answers to our most frequently asked questions below!

FAQ

FAQ

Frequently Asked Questions

Here at The Premier Horse Market we create digital advertisements to promote sale prospects (for sale), auction sale consignments (horses consigned through a public auction), and stallions.  All of our advertisements go through an internal approval process. We review the media (photo/video) submitted to us to ensure it meets our media guidelines, then once that is approved we design your advertisement and deliver it to you.  We email you your completed advertisements within 48 hours of purchase so you can easily download your advertisements and start sharing them online!

Please visit https://market.thepremierhorse.com/media-guidelines/ to read our media guidelines. 

Our pricing structure is the same for every advertisement:

Photo Advertisements: $40/ad
Video Advertisements: $50/ad
Social Media Promotion: $20/mth per Advertisement
Includes a listing: www.listings.thepremierhorsemarket.com

You can choose to only purchase an advertisement and handle all advertising yourself or you can take advantage of our hassle-free monthly promotion.  This is where we will add your horse to our listings and post your advertisement 2x/month to our social media channels until your horse sells, stallion books in full (If you want to cancel after book is filled), or until you decide to cancel. If you do decide to cancel, you can cancel your monthly promotion at any time by contacting us directly or within your account! 

If you would like to advertise with us please follow these steps:

  1. Go to www.thepremierhorsemarket.com/shop
  2. Select the advertisement you wish to create. 
  3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
  4. Review your order and then click Proceed to Checkout. 
  5. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will deliver your advertisement to the email submitted to us within 48 hours (if photo/video submission meets our media guidelines). If you opted in for monthly promotion then we will add your horse to our listings and schedule your next month of social media posts.  Every month you will receive two email notifications. The first notifying you that your monthly promotion (social media promotion) will renew in 7 days (reminder) then a second letting you know when we are scheduling your next month’s social media posts.

Our pricing structure is the same for every advertisement:

Photo Advertisements: $40/ad
Video Advertisements: $50/ad
Social Media Promotion: $25/mth per Advertisement
Includes a listing: www.listings.thepremierhorsemarket.com

You can choose to only purchase an advertisement and handle all advertising yourself or you can take advantage of our hassle-free monthly promotion.  This is where we will add your horse to our listings and post your advertisement 2x/month to our social media channels until your horse sells, stallion books in full (If you want to cancel after book is filled), or until you decide to cancel. If you do decide to cancel, you can cancel your monthly promotion at any time by contacting us directly or within your account! 

If you would like to advertise with us please follow these steps:

  1. Go to https://market.thepremierhorse.com/shop/
  2. Select the advertisement you wish to create. 
  3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
  4. Review your order and then click Proceed to Checkout. 
  5. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will deliver your advertisement to the email submitted to us within 48 hours (if photo/video submission meets our media guidelines). If you opted in for monthly promotion then we will add your horse to our listings and schedule your next month of social media posts.  Every month you will receive two email notifications. The first notifying you that your monthly promotion (social media promotion) will renew in 7 days (reminder) then a second letting you know when we are scheduling your next month’s social media posts.

If you would like to advertise with us please follow these steps:

  1. Go to https://market.thepremierhorse.com/shop/
  2. Select the advertisement you wish to create. 
  3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
  4. Review your order and then click Proceed to Checkout. 
  5. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will deliver your advertisement to the email submitted to us within 48 hours (if photo/video submission meets our media guidelines). If you opted in for monthly promotion then we will add your horse to our listings and schedule your next month of social media posts.  Every month you will receive two email notifications. The first notifying you that your monthly promotion (social media promotion) will renew in 7 days (reminder) then a second letting you know when we are scheduling your next month’s social media posts.

If you would like to advertise with us please follow these steps:

  1. Go to https://market.thepremierhorse.com/shop/
  2. Select the advertisement you wish to create. 
  3. Click Buy Now and fill out all the required fields on the form and hit submit.  It is a three step form.
  4. Step 3 – select ‘No’ to Monthly Promotion.
  5. Review your order and then click Proceed to Checkout. 
  6. If you have a discount code please apply that on this page. If not, fill out all billing information and click the button at the bottom that says Place Order. 

You have successfully submitted an order for your new advertisement! We will complete your advertisement within 48 hours (if photo/video submission meets our media guidelines) and you will be notified via email when it is completed.

We have defined a clear Marketplace Refund Policy outlining what you can expect from The Premier Horse when you buy from the Marketplace and what to do in the event of needing help/support with a product or requesting a refund.

Reasons to Request a Refund

If you have purchased a product and are not satisfied, we will offer a refund in the following circumstances:

  • For any reason prior to the advertisement being approved and started by the production manager. Once the advertisement has been started by the production manager it is no longer eligible for a refund.
  • Horse sold prior to advertisement being approved and started by the production manager. Once the advertisement has been started by the production manager it is no longer eligible for a refund.
  • Unable to retrieve necessary items for the advertisement(s) that have been placed on hold. (e.g. Picture, Video)
  • If our team made a mistake processing a submitted cancellation and/or sold request. (Renewal)
  • If your cancellation or sold request was received prior to your renewal being initiated. (Renewal)
  • If your advertisement wasn’t posted to The Premier Horse social media (FB/IG) due to a system malfunction or human error. (Renewal)
  • If you have a duplicated purchase for Monthly Promotion for the same advertisement.

PLEASE NOTE ALL REFUND REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF PURCHASE.

  • Reasons a Refund May Not be Approved
  • Some situations when a refund may not be approved might include, but are not limited to, the following:
  • Advertisement has been approved and started by the production manager.
  • Advertisement displaying incorrect or outdated information that was submitted on the order form.
  • Renewal has been initiated and/or processed.
  • Monthly Promotion is an auto-renewal service, meaning our system automatically renews monthly promotion every 30 days from the original purchase date. After the renewal has been initiated or processed it is no longer eligible for a refund.
  • Cancellation or Sold Request is submitted after or in response to the renewal for monthly promotion. This means you have already been charged for the renewal. After the renewal has been initiated or processed it is no longer eligible for a refund.
  • Advertisement, monthly promotion, and listing is as described.

How to Request a Refund

  1. Go to https://market.thepremierhorse.com/refund-policy/
  2. Fill out the request refund form and hit submit.
  3. Once our team has reviewed your request and determined whether or not it is eligible for a refund, we will reach out to you with an update.
  4. If your refund is approved, we will process your refund within 48hrs. We will email you confirming the refund and the amount to be credited back to your card. The Premier Horse will process all refunds through Stripe.
  1. Select the advertisement you wish to create, click buy now, fill out the form, and then complete your purchase.
  2. Once your order is placed, you will receive a series of emails that will notify you where we are at in the design process.
  3. All of our advertisements go through an approval process. If your media submission (photo/video) didn’t meet our guidelines or if we have any questions, your order will be placed on hold and our designer will reach out to you directly.
  4. Advertisements that meet our guidelines are completed within 48 hours of your purchase.
  5. When we complete your advertisement we will send you an email with your advertisements for you to download.  Simply click on the download icon and it will prompt the download.
  6. You can share your advertisement wherever you choose! The only limitation is that our advertisements can not be altered or modified in anyway due to our copyright.
  7. If you decide that you want to update your advertisement at anytime after your purchase you can do so by filling out our order adjustment form here. Order adjustments have an additional charge.

Please see below for the link and instructions to update your advertisement.

https://market.thepremierhorse.com/product/order-adjustment/

What you need prior to submitting for an order adjustment:

  • Order Number (OR#)
     You can locate this in the top right hand corner of your advertisement or it is in the delivery email that includes your advertisement files. 

Instructions: 

  1. Click the link provided above. 
  2. Click the Buy Now button or scroll down to access the order adjustment form. 
  3. Enter name and order number (OR#). 
  4. Under Select Order Adjustment Type. 
  5. Upload photo or video, if you are wanting to update the media. If not, disregard and move to the Enter Adjustments section below. 
  6. Enter all adjustments you wish to be made.  This could include adjustments, such as, updating photo/video, changing price, updating promotional text, adding incentives, etc. 
  7. Review order adjustment form to ensure you have listed all the information correctly, then read and agree to our final verification consents. 
  8. Click the Add To Cart Button. 
  9. Review cart and click proceed to checkout. 
  10. If you created an account, sign into your account in the prompt above billing information. If you do not have an account, fill in billing and payment information then click the button Place Order at the bottom. *Discount codes do not apply to order adjustments*

You have successfully submitted your order adjustment! 

You will be notified once our Production Manager has started and completed your advertisement!

If you have any questions regarding this process please let us know and we will be happy to assist!

Absolutely and we encourage you to do so!

You can share your advertisement wherever you choose! The only limitation is that our advertisements can not be altered or modified in anyway due to our copyright.

You can locate this in the top right hand corner of your advertisement or it is in the delivery email that includes your advertisement files.

Still can't find what you're looking for?

We would love to help any way we can! If you have a simple question or need assistance please use the form on this page to make sure your email reaches the right team member.

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